Grand Mercure Abu Dhabi

The room and parking were excellent, and the staff could not have been more helpful - both on reception and at breakfast. They couldn't do enough and it was most appreciated! The pool area is also great.

Excellent place, 10/10 for sure! I highly recommend it! It features the best of both worlds- a hotel and an apartment, since it is structured like small apartments in a hotel. It has a 24-hour reception which was important for us, as we were visiting the city for the first time, room service, restaurant, gym, etc, but also the amenities and spaciousness of an apartment. We got the two bedroom residence, which was perfect for our family with two adult kids. The kitchen even included a washing machine! It was fully operational. The two bathrooms were large and very convenient. The room also had 3 TVs! Great wifi and a space to work (I still needed to keep in touch with the office, even though we were on vacation). The room was fully functional and had all amenities that made it feel luxurious. Room service was great and the quality of the food was very good and at a decent price, given it was room service. Since we were there during Ramadan, we ate in our room a lot, but this was not a problem, especially since the apartment was so spacious and the dining area had ample room. The most important thing about this accommodation is the staff. Incredibly helpful, polite, friendly, often going out of their way to help us. Anything we asked for was quickly arranged.

Hotel exceeds the expectations! It is a great value for money. I arrived late at night and ... I was given an upgrade to my original booking at no extra cost. Personalised welcome message displayed on TVs made me felt welcome and looked after. Standards of accommodation were amazing. Very friendly and professional approach to client. I have not included meal in my booking and last day before departure run hungry to restaurant wondering if I can grab something to eat. Restaurant manager was very sensitive to my needs and asked me to take a sit and eat my breakfast delaying payment to later. Extremely helpful staff especially among men who never allowed me to carry heavy shopping or luggage. Definitely will be coming back and recommending stay to family and friends. unforgettable experience of hospitality and service at the highest level.

A special thank you to Ayman. I had to check out early in the morning before the start of the breakfast buffet. Ayman prepared a nice breakfast. He also helped me with the luggage during checkout. A really nice gentleman. Thank you as well to Ilham from the front office who is always trying to help.

In general a pleasant stay. The facilities are well maintained and the price is reasonable. Especially, there is a washing-dryer machine in the room, which is very convenient. It is also easy to reach most tourist attractions by bus or taxi from the hotel. The breakfast satisfied all basic needs, though not quite diverse.